COVID-19 ADVISORY: Please expect COVID-19 to affect basic services, City operations, office closures



13 DECEMBER 2020




COVID-19 ADVISORY: Please expect COVID-19 to affect basic services, City operations, office closures


The second wave of COVID-19 infections is impacting all of us. Likewise, the City advises residents and customers to please anticipate disruptions to basic services, City operations and customer offices at times, and at short notice. This is an unavoidable reality of the COVID-19 pandemic. Customer, staff and contractor safety is of utmost importance. We thank our residents for their understanding and we apologise for any inconvenience. Please make use of online and telephonic City service options where possible. ​​Read more below: 


All service notifications can be found by following CT Alerts on Twitter or by visiting
The City will do its best to update service offerings and COVID-19 impacts as fast as possible. Customers are encouraged to make use of the City’s telephonic and online services.


To log your own service request:

Call Centre 

The Call Centre can be contacted as follows:

  • by phoning 0860 103 089
  • online, go to, click on ‘Report a fault’, and choose the applicable option


Residents are requested to please log their service requests via SMS, email, or online as far as possible.


COVID-19 assistance 

Western Cape Government COVID-19 toll-free hotline: 0809 284 102


Refuse removal


Refuse is scheduled to be picked up on the following public holidays, however there are currently delays which might affect this, and residents should continue to take their bins out every day until the bins are collected.

  • Day of Reconciliation: Wednesday, 16 December 2020
  • Christmas Day: Friday, 25 December 2020
  • New Year’s Day: Friday, 1 January 2021


Driver’s and learner’s licences 

In the event that a Driving Licence Testing Centre has to close due to COVID-19 exposure, applicants for renewal of driving licences and Public Driving Permits will be redirected to another centre. Applicants whose driving or learner licence tests are affected by the closure of a DLTC will be contacted by the management representative and alternative dates will be arranged for their tests to be completed.


Should a City facility be closed, traffic fines can be paid in the following ways:

  • Online banking. Contact your bank directly for assistance or advice.
  • Pre-due date traffic fines can be paid online via
  • Through ATMs. Contact your bank directly for assistance, or visit the bank’s website for more information.
  • At selected Spar (Kwikpay) shops


Driver’s and learner’s licences: Renew by 31 August 2021 (these are for licences that were up for renewal between 26 March, and 31 December 2020 – it does not apply to vehicle licences.)


Municipal accounts, motor vehicle licensing: 

Customers are reminded of the following National Transport regulations (note fines are nationally determined, the City may not unilaterally write off fines):

  • Discs that expired on 30 November 2020: renew by 22 December 2020
  • Discs that expire on 31 December 2020: renew by 22 January 2021


For account and City-rental payments:

  • EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference
  • Retailers: Shoprite, Checkers, USave, Pick n Pay, PEP, Ackermans, Lewis, Top It Up, Woolworths and selected Spar shops
  • ATM: contact your bank to add the City as an ATM beneficiary


For festive season office closures:


For information on how to apply for indigent relief: please send an email to or visit



MyCiTi bus service

All festive season timetables and route information is available at or on the MyCiTi app. Commuters are advised to please check the schedules and routes on the days they want to use the service.


The Transport Information Centre is available 24/7 for all transport related queries and to report a pothole. Please phone 0800 65 64 63.



Customers can buy prepaid electricity via a cellphone or online. Please register on one of the following websites first:


For faults and emergencies:

SMS: 31220

Email or


To submit your own electricity and water meter reading: 

Register on to insert a reading.

Read your own meter on a regular basis and send a photo of the meter reading by email.




  • ​ Email:
  •  ​SMS: 31373 (max. of 160 characters)
  •  ​Online:, click on ‘City Connect’ and choose the applicable option, for example to report a fault


Health (general)

The City’s Health Department remains equipped to assist with COVID-19 screening, testing and referrals, but also contact tracing in conjunction with other health agencies. The majority of our 34 overflow facilities, opened earlier this year to increase capacity at clinics in light of the pandemic, remain active, as are the mobile testing booths that were set up at a number of clinics.

In the event that a clinic has to close due to COVID-19 exposure, clients will be redirected to the nearest alternate facility.


Anonymous tip-offs welcomed and public emergency number:

Residents can give anonymous tip offs if they are aware of illegal activity that is taking place such as illegal connections or attempts to unlawfully occupy land; that has happened or is still to happen. Please call 112 from a cell phone (toll free) and 107 from a landline or 021 480 7700 for emergencies​.





Issued by: Media Office, City of Cape Town


Media enquiries:  

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