CITY OF CAPE TOWN
13 DECEMBER 2020
COVID-19 ADVISORY: Please expect COVID-19 to affect basic services, City operations, office closures
The second wave of COVID-19 infections is impacting all of us. Likewise, the City advises residents and customers to please anticipate disruptions to basic services, City operations and customer offices at times, and at short notice. This is an unavoidable reality of the COVID-19 pandemic. Customer, staff and contractor safety is of utmost importance. We thank our residents for their understanding and we apologise for any inconvenience. Please make use of online and telephonic City service options where possible. Read more below:
All service notifications can be found by following CT Alerts on Twitter or by visiting https://bit.ly/CCTServiceUpdates
The City will do its best to update service offerings and COVID-19 impacts as fast as possible. Customers are encouraged to make use of the City’s telephonic and online services.
To log your own service request: www.capetown.gov.za/ServiceRequests
The Call Centre can be contacted as follows:
- by phoning 0860 103 089
- online, go to capetown.gov.za, click on ‘Report a fault’, and choose the applicable option
Residents are requested to please log their service requests via SMS, email, or online as far as possible.
|Western Cape Government COVID-19 toll-free hotline: 0809 284 102|
- Email: Wastewise@capetown.gov.za
Refuse is scheduled to be picked up on the following public holidays, however there are currently delays which might affect this, and residents should continue to take their bins out every day until the bins are collected.
- Day of Reconciliation: Wednesday, 16 December 2020
- Christmas Day: Friday, 25 December 2020
- New Year’s Day: Friday, 1 January 2021
Driver’s and learner’s licences
In the event that a Driving Licence Testing Centre has to close due to COVID-19 exposure, applicants for renewal of driving licences and Public Driving Permits will be redirected to another centre. Applicants whose driving or learner licence tests are affected by the closure of a DLTC will be contacted by the management representative and alternative dates will be arranged for their tests to be completed.
Should a City facility be closed, traffic fines can be paid in the following ways:
- Online banking. Contact your bank directly for assistance or advice.
- Pre-due date traffic fines can be paid online via www.paycity.co.za
- Through ATMs. Contact your bank directly for assistance, or visit the bank’s website for more information.
- At selected Spar (Kwikpay) shops
Driver’s and learner’s licences: Renew by 31 August 2021 (these are for licences that were up for renewal between 26 March, and 31 December 2020 – it does not apply to vehicle licences.)
Municipal accounts, motor vehicle licensing:
- Make use of the e-Services option: www.capetown.gov.za/eservices
- Visit another office close to you if your local customer office is closed: https://bit.ly/CCTServiceUpdates
- For vehicle licensing: http://www.capetown.gov.za/vehiclelicensing and Vehicle.Licence@capetown.gov.za(note, it will take approximately three weeks to complete this process online due to volumes and also for receipt of licence through the postal services)
Customers are reminded of the following National Transport regulations (note fines are nationally determined, the City may not unilaterally write off fines):
- Discs that expired on 30 November 2020: renew by 22 December 2020
- Discs that expire on 31 December 2020: renew by 22 January 2021
For account and City-rental payments:
- EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference
- Retailers: Shoprite, Checkers, USave, Pick n Pay, PEP, Ackermans, Lewis, Top It Up, Woolworths and selected Spar shops
- ATM: contact your bank to add the City as an ATM beneficiary
For festive season office closures: https://bit.ly/CCT-OfficeClosures2020
MyCiTi bus service
All festive season timetables and route information is available at https://www.myciti.org.za or on the MyCiTi app. Commuters are advised to please check the schedules and routes on the days they want to use the service.
The Transport Information Centre is available 24/7 for all transport related queries and to report a pothole. Please phone 0800 65 64 63.
Customers can buy prepaid electricity via a cellphone or online. Please register on one of the following websites first:
- Electricity.co.za (EFT)
- Prepaid24.co.za (EFT, Receive token via sms and email)
- Power24.co.za (EFT, Receive token via sms and email)
- EasyPay (Credit cards)
- ibuy (Credit cards)
- Ontec (Credit cards)
For faults and emergencies:
To submit your own electricity and water meter reading:
Register on https://eservices.capetown.gov.za/irj/portal to insert a reading.
Read your own meter on a regular basis and send a photo of the meter reading by email.
- Electricity.MeterReading@capetown.gov.za or phone 021 444 6286/8432/8478/1554 or 0860 103 089 to give your meter reading
- email@example.com or call 0860 103 089 to give your water meter reading
- Email: firstname.lastname@example.org
- SMS: 31373 (max. of 160 characters)
- Online: www.capetown.gov.za, click on ‘City Connect’ and choose the applicable option, for example to report a fault
The City’s Health Department remains equipped to assist with COVID-19 screening, testing and referrals, but also contact tracing in conjunction with other health agencies. The majority of our 34 overflow facilities, opened earlier this year to increase capacity at clinics in light of the pandemic, remain active, as are the mobile testing booths that were set up at a number of clinics.
In the event that a clinic has to close due to COVID-19 exposure, clients will be redirected to the nearest alternate facility.
Anonymous tip-offs welcomed and public emergency number:
Residents can give anonymous tip offs if they are aware of illegal activity that is taking place such as illegal connections or attempts to unlawfully occupy land; that has happened or is still to happen. Please call 112 from a cell phone (toll free) and 107 from a landline or 021 480 7700 for emergencies.
Issued by: Media Office, City of Cape Town
Media enquiries: email@example.com)